Effective Date: September 13, 2026
At gigapret.shop, operated by Gigapret B.V., we offer customers a clear return process for eligible purchases of bathroom accessories.
1. Return Window
You may request a return within 30 days of receiving your order.
Please contact us before returning any product so we can provide the correct return instructions.
2. Free Returns
We offer free returns for eligible products.
Customers should not arrange return shipping independently before contacting our support team.
3. Return Conditions
To be eligible for a return, the product should:
- Be in its original condition
- Be unused, except for reasonable inspection
- Include its original accessories and components where applicable
- Be securely packaged for return
- Not have damage caused by misuse or improper handling
4. How to Start a Return
To request a return:
- Contact info@gigapret.shop.
- Provide your order number.
- Tell us which product you want to return.
- Follow the return instructions provided by our support team.
- Package the product securely.
- Send the product using the return method provided by us.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the issue. We will review the situation and provide the appropriate return instructions.
6. Products That May Not Be Eligible for Return
Certain products may be excluded from return where permitted by applicable law, including products that:
- Have been personalized or made according to specific customer requirements
- Cannot reasonably be returned because of their nature
- Are sealed products that are unsuitable for return for health or hygiene reasons after opening, where applicable
- Fall under another legally recognized return exception
Nothing in this policy limits mandatory consumer rights under applicable law.
7. Return Inspection
After receiving a returned product, we may inspect its condition to determine whether it meets the applicable return requirements.
Products should only be handled to the extent reasonably necessary to determine their nature, characteristics, and functioning.
8. Order Cancellation Before Dispatch
If you want to cancel an order before it has been dispatched, contact us as soon as possible at info@gigapret.shop.
We will try to accommodate cancellation requests received before dispatch. If the order has already been dispatched, the standard return process may apply.
9. Changes to This Return Policy
We may update this Return Policy when necessary to reflect changes to our return procedures, website, services, or applicable legal requirements.
The latest version will be published on this page with the applicable effective date.
10. Business Contact Information
Gigapret B.V.
Business Name: gigapret.shop
VAT Number: NL868427184B01
Business Address: Handelstraat 10, 6851 EH Huissen, Netherlands
Contact Number: +31 6 29196800
Support Email: info@gigapret.shop
Live Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Central European Summer Time (CEST)
Refund Policy
Effective Date: September 13, 2026
At gigapret.shop, operated by Gigapret B.V., we aim to make the refund process clear and straightforward for customers purchasing bathroom accessories.
1. Refund Eligibility
A refund may be issued when a return is approved under our Return Policy or when a refund is otherwise required under applicable consumer law.
Our standard return window is 30 days from the date you receive your order.
2. Refund Processing Time
Once an eligible return has been received and reviewed, an approved refund will be processed within:
4–6 business days
This is our refund processing time. The time required for the funds to appear in your account may vary depending on the payment provider or financial institution.
3. Original Payment Method
Approved refunds will generally be issued to the original payment method used for the purchase.
If the original payment method cannot receive the refund, we will contact you regarding the available refund procedure.
4. Full Refunds
Where a full refund is approved, the applicable amount paid for the returned product will be refunded according to the terms of the order and applicable law.
Where required by applicable consumer law, eligible standard delivery costs may also be refunded.
5. Partial Refunds
A partial refund may apply where permitted by applicable law, including situations where a returned product has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functioning and this has resulted in a loss in value.
Any deduction will be handled in accordance with applicable law.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photographs of the product and packaging, where applicable
We will review the issue and determine the appropriate solution, which may include a replacement, return, or refund where applicable.
7. Refunds for Cancelled Orders
If an order is successfully cancelled before dispatch and a refund is due, the applicable refund will be processed according to this Refund Policy.
8. Refund Status
If you have been informed that your refund has been processed but the amount has not yet appeared in your account, please allow additional processing time from the payment provider or financial institution.
If the amount remains unavailable after the applicable processing period, contact our support team.
9. Free Returns
We offer free returns for eligible products within our 30-day return window.
Please contact us before sending a product back so we can provide the appropriate return instructions.
10. No Refund Request Through Payment Details
For security reasons, do not send complete payment card details by email, live chat, telephone, or contact form.
If we need information to locate your order or process a refund, we will request only the information reasonably necessary.
11. Changes to This Refund Policy
We may update this Refund Policy when necessary to reflect changes to our business, refund procedures, or applicable legal requirements.
The latest version will be published on this page with the applicable effective date.
12. Business Contact Information
Gigapret B.V.
Business Name: gigapret.shop
VAT Number: NL868427184B01
Business Address: Handelstraat 10, 6851 EH Huissen, Netherlands
Contact Number: +31 6 29196800
Support Email: info@gigapret.shop
Live Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Central European Summer Time (CEST)