Effective Date: September 13, 2026
At gigapret.shop, operated by Gigapret B.V., we sell bathroom accessories and provide free shipping throughout the Netherlands. This Shipping Policy explains our order processing, order cut-off time, shipping times, delivery process, and related information.
1. Shipping Coverage
We currently offer shipping to delivery addresses throughout the Netherlands.
Shipping Cost: Free
There is no standard shipping charge for eligible orders delivered within the Netherlands.
We currently do not offer shipping outside the Netherlands.
2. Order Cut-Off Time
Our daily order cut-off time is:
2:00 PM CEST, Monday–Friday
Orders successfully placed before 2:00 PM CEST on a business day will normally begin processing on the same business day.
Orders placed after 2:00 PM CEST will normally begin processing on the next business day.
Orders placed on Saturdays, Sundays, or public holidays will normally begin processing on the next applicable business day.
3. Order Processing Time
After your order has been successfully placed and payment has been confirmed, we normally prepare the order within:
1–2 business days
Our order processing business days are:
Monday–Friday
Orders are processed during our regular business hours:
Monday–Friday, 9:00 AM–5:00 PM CEST
The order processing time is separate from the carrier transit time.
4. Shipping and Transit Time
Once your order has been processed and handed over to the carrier, the estimated transit time is:
3–4 business days
Transit time begins after the order has been dispatched and handed over for delivery.
5. Total Estimated Delivery Time
The estimated total delivery time is:
4–6 business days
This consists of:
| Shipping Stage | Estimated Time |
|---|---|
| Order processing | 1–2 business days |
| Carrier transit | 3–4 business days |
| Total estimated delivery | 4–6 business days |
These delivery times are estimates and are not guaranteed delivery dates.
The estimated delivery timeframe may vary depending on the delivery address, carrier operations, public holidays, weather conditions, and other circumstances outside our reasonable control.
6. Business Days
For the purposes of this Shipping Policy, business days are:
Monday through Friday
Saturdays, Sundays, and applicable public holidays are not counted as business days for order processing or estimated delivery calculations.
7. Shipping Confirmation and Tracking
Once your order has been processed and dispatched, relevant shipping and tracking information may be provided using the contact information submitted during checkout.
If tracking information is available for your order, you can use it to monitor the progress of your shipment.
Please make sure your email address, telephone number, and delivery address are entered correctly when placing your order.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
An incorrect, incomplete, or invalid address may result in delivery difficulties or delays.
If you notice that your shipping information is incorrect after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist with address corrections before the order is dispatched. Once an order has been handed over to the carrier, changes to the delivery address may not be possible.
9. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, unexpected delays may sometimes occur.
Possible causes include:
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- High carrier volumes
- Unforeseen operational circumstances
If your order has exceeded the estimated delivery period, please contact our support team with your order number so we can assist you.
10. Lost or Missing Deliveries
If your order has been marked as delivered but you cannot locate it, please first check the delivery location and any available delivery notifications.
You should also check whether the package was left with a neighbor or in another designated delivery location.
If you still cannot locate the package, contact our support team with your order number and delivery details so we can review the situation.
11. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
To help us review the issue, please provide:
- Your order number
- A description of the damage
- Photographs of the damaged packaging
- Photographs of the damaged product, where applicable
We will review the information and provide the appropriate next steps.
12. Free Returns
We offer free returns for eligible purchases within our:
30-day return window
Please contact our support team before returning an item so that the applicable return instructions can be provided.
For complete information about returns and refunds, please see our Refund & Returns Policy.
13. Refund Processing
If a return is approved and a refund is due, the refund will be processed within:
4–6 business days
Once the refund has been processed by us, additional time may be required for the refunded amount to appear in the customer's account depending on the payment provider or financial institution.
The time required for the refund to appear in the customer's account is outside our control.
14. Delivery Issues and Customer Support
If you experience an issue with your shipment, please contact our support team and provide your order number where applicable.
Our support team can assist with questions regarding:
- Order processing
- Shipping status
- Delivery delays
- Missing deliveries
- Damaged packages
- Return shipping
- Other delivery-related issues
Live Chat Support: 24/7
15. Changes to This Shipping Policy
We may update this Shipping Policy when necessary to reflect changes to our shipping arrangements, services, delivery times, or business operations.
The latest version will be published on this page with the applicable effective date.
16. Business Contact Information
Gigapret B.V.
Business Name: gigapret.shop
VAT Number: NL868427184B01
Business Address: Handelstraat 10, 6851 EH Huissen, Netherlands
Contact Number: +31 6 29196800
Support Email: info@gigapret.shop
Live Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Central European Summer Time (CEST)
Shipping Summary
Shipping Destination: Netherlands
Shipping Cost: Free
Order Cut-Off Time: 2:00 PM CEST, Monday–Friday
Order Processing Time: 1–2 business days
Transit Time: 3–4 business days
Total Estimated Delivery: 4–6 business days
Delivery Days: Monday–Friday
Return Window: 30 days for eligible purchases
Return Shipping: Free for eligible returns