Effective Date: September 13, 2026
At gigapret.shop, operated by Gigapret B.V., we sell bathroom accessories and provide free shipping throughout the Netherlands. This Shipping Policy explains our order processing, shipping times, delivery process, and related information.
1. Shipping Coverage
We currently offer shipping throughout the Netherlands.
Shipping Cost: Free
There is no standard shipping charge for eligible orders delivered within the Netherlands.
2. Order Processing Time
After your order has been successfully placed and payment has been confirmed, we normally prepare the order within:
1–2 business days
Orders are processed during our regular business hours:
Monday–Friday, 9:00 AM–5:00 PM CEST
Orders placed outside business hours, during weekends, or on public holidays may begin processing on the next applicable business day.
3. Transit Time
Once your order has been processed and dispatched, the estimated transit time is:
3–4 business days
Transit time begins after the order has been handed over for delivery.
4. Total Estimated Delivery Time
The estimated total delivery time is:
4–6 business days
This consists of:
| Shipping Stage | Estimated Time |
|---|---|
| Order handling | 1–2 business days |
| Transit | 3–4 business days |
| Total estimated delivery | 4–6 business days |
These are estimated delivery times and are not a guaranteed delivery date.
5. Shipping Confirmation
Once your order has been processed and dispatched, relevant shipping information may be provided to you using the contact information submitted during checkout.
Please make sure your email address, telephone number, and delivery address are entered correctly when placing your order.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
An incorrect or incomplete address may result in delivery difficulties or delays.
If you notice that your shipping information is incorrect after placing an order, contact us as soon as possible.
7. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, unexpected delays may sometimes occur.
Possible causes include:
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Unforeseen operational circumstances
If your order has exceeded the estimated delivery period, please contact our support team so we can assist you.
8. Lost or Missing Deliveries
If your order has been marked as delivered but you cannot locate it, please first check the delivery location and any available delivery notifications.
If you still cannot locate the package, contact our support team with your order information so we can review the situation.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
To help us review the issue, provide:
- Your order number
- A description of the damage
- Photographs of the damaged packaging and product, where applicable
We will review the information and provide the appropriate next steps.
10. Free Returns
We offer free returns for eligible purchases within our:
30-day return window
Please contact our support team before returning an item so that the applicable return instructions can be provided.
For complete information about returns and refunds, please see our Refund & Returns Policy.
11. Refund Processing
If a return is approved and a refund is due, the refund will be processed within:
4–6 business days
Additional time may be required for the refunded amount to appear in the customer's account depending on the payment provider or financial institution.
12. Changes to This Shipping Policy
We may update this Shipping Policy when necessary to reflect changes to our shipping arrangements, services, or business operations.
The latest version will be published on this page with the applicable effective date.
13. Business Contact Information
Gigapret B.V.
Business Name: gigapret.shop
VAT Number: NL868427184B01
Business Address: Handelstraat 10, 6851 EH Huissen, Netherlands
Contact Number: +31 6 29196800
Support Email: info@gigapret.shop
Live Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Central European Summer Time (CEST)